Issues sending email via sendgrid

Incident Report for Bubble

Resolved

SendGrid is reporting that email send is back to normal, and we're no longer seeing errors trying to connect. Emails sent earlier this morning may still be queued and take some time to get delivered

Posted Jul 28, 2020 - 14:24 EDT

Update

It looks like SendGrid is accepting emails currently, although they may be getting queued instead of immediately sent. If there were any errors sending, you will see them as a "Sending email failed" error in your Logs

Posted Jul 28, 2020 - 12:54 EDT

Monitoring

SendGrid is currently reporting an outage (https://status.sendgrid.com/) . We're seeing requests to their API get rejected with 503 status code errors. Our code is configured to retry on this error code, but depending on the length of the outage, emails may not get sent. We are investigating work arounds

Posted Jul 28, 2020 - 12:49 EDT