Degraded performance on fetching workload units for the app
Resolved·Degraded performance

We have successfully identified one root cause of the workload units engine malfunctioning, which had to do with query performance against a third party database that powers workload usage.We have implemented a short term fix that should allow all the charts to load properly.We are communicating with the our vendor to make sure that this service's underlying engine will durably preserve the mitigation we put in place, in order to guarantee predictable performance and stability on this service.

Wed, Sep 24, 2025, 12:35 AM
(2 months ago)
·
Affected components
Updates

Monitoring

We have successfully identified one root cause of the workload units engine malfunctioning, which had to do with query performance against a third party database that powers workload usage.We have implemented a short term fix that should allow all the charts to load properly.We are communicating with the our vendor to make sure that this service's underlying engine will durably preserve the mitigation we put in place, in order to guarantee predictable performance and stability on this service.

Wed, Sep 24, 2025, 12:35 AM

Investigating

We have limited the scope of the behavior so that loading apps is fast now. We are still investigating why it's slow to load workload charts on editor.

Tue, Sep 23, 2025, 04:59 PM(7 hours earlier)

Investigating

We have identified degraded performance on fetching workload units. It could affect loading apps on editor or viewing workload usage on the app. We have not found any evidence that it affects runtime performance.

Tue, Sep 23, 2025, 09:15 AM(7 hours earlier)